Shipping policy
Shipping Policy
General Information
All products available in our store are 3D-printed pieces made directly by us.
Most of our products are made to order. This means that after placing an order, the product may still need to be manufactured before it can be shipped. Production times may vary depending on the type of item, the quantity ordered, and the number of orders currently being processed.
For this reason, production times and shipping times should be considered separately.
We will always do our best to prepare every order as quickly as possible. If a product requires an unusually long production time, we will inform the customer accordingly.
Shipping within Italy
We ship throughout Italy using Poste Italiane (PT).
Shipping cost: €7.00
Free shipping: on orders over €59.00
Estimated delivery time: 3–5 business days from the date of shipment
Tracking: available
Shipping cost: €10.00
Free shipping: on orders over €59.00
Estimated delivery time: 1–3 business days from the date of shipment
Tracking: available
The estimated delivery time refers to the period after the order has been prepared and handed over to the carrier and does not include the time required to manufacture made-to-order products.
Shipping within Europe
We ship to countries within the European Union using BRT
Shipping cost: €15.00
Free shipping: on orders over €59.00
Estimated delivery time: 3–5 business days from the date of shipment
Tracking: available
The estimated delivery time does not include the time required to manufacture made-to-order products.
Shipping to the United Kingdom using Poste Italiane (PT)
Shipping cost: €22.00
Estimated delivery time: 3–5 business days from the date of shipment
Tracking: available
Orders shipped to the United Kingdom may be subject to customs duties, taxes, or other import charges in accordance with applicable regulations. Any such costs are the responsibility of the customer.
Shipping to North America
We ship to North America using UPS:
Shipping cost: €55.00
Estimated delivery time: 3–5 business days from the date of shipment
Tracking: available
Any customs duties, taxes, import fees, or other charges imposed by the destination country are the responsibility of the customer and are not included in the shipping cost.
International Shipping & Customs
For all international shipments, the customer is responsible for any customs duties, taxes, import fees, or other charges imposed by the authorities of the destination country.
These costs are not included in the order or shipping price unless explicitly stated otherwise at the time of purchase.
Customs clearance procedures may also cause delays beyond the estimated delivery times.
Delivery Times
All delivery times stated on our website are estimated times provided by the carrier and begin once the order has been handed over to the carrier.
The total time required to receive an order may therefore be longer, as it also includes the time necessary to manufacture and prepare the product.
Delays caused by the carrier, customs procedures, weather conditions, strikes, holidays, unforeseen events, or other circumstances beyond our reasonable control may result in delivery times exceeding the estimated timeframe.
Shipment Tracking
Once your order has been handed over to the carrier, you will receive the information required to track your shipment at the email address provided during checkout.
We recommend checking the status of your shipment regularly using the tracking number provided.
Delays, Lost or Damaged Shipments
Once a package has been handed over to the carrier, delivery is carried out according to the carrier's procedures and estimated delivery times.
We cannot guarantee delivery times provided by the carrier and are not responsible for delays caused by circumstances beyond our reasonable control.
In the event of a lost or damaged shipment, or other transportation-related issue, please contact us as soon as possible and provide your order number and, if possible, photographs of the package and the product received. We will do our best to assist you and cooperate with the carrier in handling the issue.
Nothing in this policy limits any consumer rights provided by applicable law.
Shipping Address
The customer is responsible for providing a complete and accurate shipping address when placing an order.
Any additional costs resulting from an incorrect or incomplete address, a failed delivery attributable to the recipient, or a subsequent request for reshipment may be charged to the customer, to the extent permitted by applicable law.
Non-Refundable Shipping Costs
Shipping costs paid for the delivery of an order are not refundable, except where a refund is required by applicable law or provided for under our Return & Refund Policy.
For information regarding returns, refunds, and returned products, please refer to our Return & Refund Policy.
If you have any questions regarding the shipping of your order, please contact us using the contact details provided in the Contact section of our store.
We will be happy to help you check the status of your shipment or assist with any delivery-related issues.